plumbing.claims Start a claim

Plumbing claims, put in order.

A licensed plumber's report, your evidence in one file, and a clear path from the first call-out to your insurer's decision.

Online lodgement is being built. For now, each button opens an email to our claims desk with the questions already set out.

How it works

Four steps. You stay in charge of your claim the whole way.

  1. Tell us what happened

    Burst pipe, blocked drain, hidden leak, gas, hot water. A few plain questions, no forms to decode.

  2. A licensed plumber inspects

    They find the cause, photograph it and write it up in language an insurer can follow.

  3. Your evidence goes in one file

    Report, photos, invoices and dates, in order, so nothing is missing when someone asks for it.

  4. You lodge with your insurer

    You lodge in your own name with a complete file. If they come back with questions, the answers are already in it.

What will your insurer ask for?

Pick what happened. Tick off what you already have. Nothing you tick here is saved or sent anywhere.

General information only. Your policy and your insurer decide what is covered and what they need.

Choose an event above to see the list.

What you can use today, and what is coming

We would rather tell you what is ready than promise what is not.

Available now

  • Inspection and written report by a licensed plumber.
  • An evidence file put together for you, ready to lodge.
  • Status updates by email whenever you ask.

Being built

  • Start a claim online and track each stage.
  • A private portal for your documents and photos.
  • Policy reader that finds the clauses that matter to your event.
  • Letter drafts you can review, edit and send yourself.

For plumbers

Your invoice is half the claim. Learn to write the other half.

When a job is likely to end up with an insurer, what you write on the day decides how smoothly it goes for your customer. We help you get that paperwork right.

  • Order a report for a customer's job, written for an insurer to read.
  • Short course, being built: how claims paperwork works, what to record on site, and how to hand it to your customer. Certificate of completion at the end.
Order a report Tell me when the course opens

Straight answers

Do you lodge the claim for me?

No. You lodge with your insurer in your own name. We prepare the report and the evidence file so what you lodge is complete.

Will my claim be approved?

Your insurer decides that, under your policy. We cannot promise an outcome and we will not pretend to. What we can do is make sure the cause, the damage and the costs are set out clearly.

What does it cost?

A fixed fee, quoted in writing before any work starts. You pay us directly. Your insurer does not pay us.

Is this insurance or legal advice?

No. We are plumbers and claims administrators. We do not sell insurance, recommend insurers, or give financial product or legal advice.

What if I disagree with my insurer's decision?

Ask your insurer for an internal review first. If that does not resolve it, you can take a complaint to the Australian Financial Complaints Authority (AFCA) at afca.org.au.